My staff and I hear this every day, all day long. Normal people who have questions about some legal aspect of their life, and want the answer. They don't want to pay for legal advice, they just want the answer to their question. Why should they have to pay for that!? Well the answer is 42.
What some clients don't understand is that in order for me to answer their one question, I must ask and answer dozens more. And even then we may need to review documents and trace the history of the problem. Thus what is initially percieved by the client as being a simple question, is most usually an hour or more of work.