Wednesday, July 16, 2008

PHL Ranked Best Major Airport - JD Powers and Associates fall down on the job

Frustrated Fliers Rank Best, Worst Airports - Money News Story - WCAU Philadelphia Philadelphia International Airport the best!?!?! Really??? What are they smoking?

I have lost all confidence in the JD Powers organization's ability to accurately study and report. I have flown extensively. Philadelphia International is by far the worst large airport that I have been in. I will go to great lengths to avoid it, because of the delays and their 90% proven track record of losing my luggage. Yes... 90% of the time that I fly out of PHL, my luggage is mishandled and misplaced.

Perhaps the flaw in the study was because they were interviewing people who are still flying from that airport? Maybe they should interview the refugees like me, instead?

1 comment:

Russell Rozanski said...

Looks like the staff and readers at FlightStats agree with your assessment Larry. They ranked PHL International with 2 out of 5 possible stars.